Last weekend Samsung announced that Galaxy Note 7 in the US will get an exchange program . The program, called US Product Exchange Program owners are invited to exchange their Galaxy Note 7 to the next, which they will receive this week, or at the Galaxy S7 or Galaxy S7 edge. In the latter case, users also will reimburse the difference in price. In addition to this, all users Galaxy Note 7 to the conditions of the program will receive a gift certificate from Samsung in the amount of $ 25.
Also, Samsung issued a press release in which it stated that the sale of Samsung Galaxy Note 7 suspended for an indefinite time and exchange your new smartphone can any user. The head of Samsung's mobile business Ko Dong-jin (Koh Dong-jin) said that the defective batteries, which can explode, equipped only 24 out of one million sold Galaxy Note 7, but the company does not want to take risks, and therefore withdraws all sold new smartphones.
"Samsung is committed to providing products of the highest quality and we treat every post from our valued customers very seriously. We have conducted a thorough investigation and found the problem in the Samsung Galaxy Note 7. Battery To date (1 September) in the world registered 35 cases of spontaneous combustion Galaxy Note 7. at present, we and our suppliers are studying this issue in order to determine exactly how many new smartphones in the defective batteries are already out on the market. Because the safety of our customers is a priority, we have suspended sales of Galaxy Note 7.
All owners of the Samsung Galaxy Note 7 will voluntarily replace their smartphone to the next coming weeks.
We recognize that this may cause some inconvenience, but we want to supply our customers with only the highest quality products, and therefore we are working with our partners to make the exchange process as easy and efficient as far as possible ", - stated in the Samsung press release .